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The FAQ section answers most common questions that customer ask. 
 
 
Digital Security, Surveillance Camera (DVR) QUESTIONS & ANSWERS:

 DVR user Manual: Version8.3   Version8.2   Version8.11

 1.   How to view live video from my computer in another location?
2.   How to backup video files to DVD?
3.   How to central monitor live video for many DVR system by V2?
4.   How to central monitor live video for many DVR system by Vital Sign monitor?   
5.   How wireless camera works?
6.   What should I do, when I see "video lost"?
7.   What is camera resolution meant?
8.   LUX-- How it affects picture quality?
9.   What does it mean by LOS (line of sight)?
10. How to choose a hidden camera for security purpose?
11. Should I buy a color camera or a B/W camera?
12. Should I install a Night Vision Projector?
13. Should I buy a Wired Camera or a Wireless Camera?
14. What is Video Standard?
15. What is PAL, NTSC and SECAM?

 Web site, emails on PC & Blackberry QUESTIONS & ANSWERS:
 16. I can't see my web site, others can.  What should I do?
17. How can I find out IP address of my DVR system or computer or web site?
 18. How can I set up exchange email in blackberry?
19. How can I check web base email without setting in Microsoft Outlook?
 20. How can I save a copy in mail server when I use Microsoft Outlook?
 21. How can I check email in many locations with Microsoft Outlook functions?
 22. How to Combine the Views from the cameras in different DVR system?
23. How to setup the dedicated IP provided on my DVR systemutlook functions?
1. How to view live video from my computer in another location?

 Open Internet explorer type you IP address in address bar. 
In pop up windows, type your user ID and password.  If you computer didn't have install active X, please download and adjust the Internet Options under Tools to make sure Active X is activated.  ActiveX free download  
View live video with web cam.    More info

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2. How can I back up files to DVD?

1. Go to My computer: C:/GV600/Cam01, Cam02 or C:/GV650/Cam01...
2. Put CD in CD Rom, Hold file folder you want to copy.
3. move to CD Rom and release.
4. Burn file on CD.  More info

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3. How to central monitor live video for many DVR system by V2?

A: More info

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4. How to central monitor live video for many DVR system by Vital Sign monitor?

A More info

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5. How Wireless Camera Works?

For a wireless system, connection between the camera and the display device is done by a transmitter and a receiver. The wireless system consists of a camera, a transmitter and a receiver. Though our pinhole camera is so small, we build in the video/audio transmitter inside some of our models of pinhole camera! The transmitter sends the video & audio signals about 700~3300 feet away (depending on which camera model) to a small receiver. The receiver can be easily connected to a TV, monitor, camcorder or standard VCR. Your may view the video live or record it on a regular VHS cassette tape up to a duration of 8 hours. The camera can be hidden inside an object like a clock radio, air filter or CD player etc. Most wireless systems in the market do not include audio capability. There are many models of our wireless camera providing both video and audio transmission. Please make sure you choose the right product.

In all the standard TV, VCR or monitor, you'll find an RCA video-input along with an audio-input usually located at the rear of the unit.

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6. What should I do, when I see "video lost"? CD?

A.  Please unplug the connect the power and camera cable and plug again.  Double check the power is connect well in UPS. 
B.  Double check the video cable connect to the DVR system very well 

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7. What is Camera Resolution meant?

Resolution is a measurement unit of the camera's clarity. A cameras resolution is determined by the number of horizontal video lines (320~480 lines) that the camera needs in order to reproduce the desired image. The higher the resolution number, the sharper the image will be.

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8. LUX--How it affects picture quality?

The illumination factor LUX (1/10 of a foot candle) is a standardized unit to measure a camera's sensitivity to light. The lower the number, the less light it will need to reproduce a clear image. A camera with a LUX of 1 means it can see an image during early evening hours or just before dusk. A camera with 0.5 LUX has the ability to see an image in a dimly lit corridor. A 40W fluorescent lamp will provide sufficient indoor light for a camera with 3 LUX. With the help of infrared light, camera can work with 0 LUX, i.e., under total darkness, even better than the human eyes!

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9. What does it mean by LOS (line of sight)?

LOS refers to the distance between the video/audio transmitter and the receiver in open space (line of sight). If there are walls, partitions or other obstacles between the transmitter and the receiver, the effective transmission distance will be much much shorter. The effective transmission distance for clear video/audio signals depends on the structure of the walls, partitions or the obstacles between the transmitter and the receiver. For example, a steel-embedded wall will shorten the effective distance more than a wooden wall. In order to improve signal reception, try to place the transmitter with its antenna upright and put it in a higher position than the receiver whenever possible. Or put the transmitter in different locations to get the best video result.

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10. How to choose a hidden camera for security or surveillance purpose?

There are lots of hidden camera in the market. Which one is suitable for you? These cameras may come with or without audio capability. Make sure you choose the one to suit your needs. Hidden camera basically includes (1) Pinhole Camera: Some are as small as a sugar cube with lens opening of 1 mm. It can be hidden behind any hole larger than 1 mm. (2) Board Camera: A small PC board with built-in mini camera. Suitable for hiding into many objects. (3) Dome Camera: A mini camera is built inside a dome-size plastic obscure protector. Suitable for installation on the ceiling or wall. (4) Standard Surveillance Camera: Visible security camera installed indoor to scare away unwanted visitors; (5) Water-resistant Security Camera: Standard surveillance camera with water-resistant protective case. Suitable for outdoor installation. (6) Water-proof Hidden Camera: A small pinhole or mini camera with water-proof case so that it may be put beneath the water, for example, inside a fish tank.

The camera technology in these models is basically the same for different models, except that the camera may consist of either a CMOS or CCD image sensor, and the product size is also different for different purpose.

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11. Should I buy a color camera or a B/W camera?

If you use the camera in an environment where the light condition is very low, it is recommended that you should buy a B/W camera. If a color camera is used under low light condition, the video quality obtained will be less than satisfactory. Buy a color camera for a better view if the light condition is fair.

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12. Should I install a Night Vision Projector?

Night Vision Projector is a device sending out invisible infrared light to compensate the light for the camera. Usually, the light requirement for B/W camera is very low. Some light coming from a dim light bulb or a corridor lamp is already sufficient. If you want to take video from a location where the light is very dim or no light at all, then you need to install an Infrared Night Vision Projector, or a camera with built-in infrared lights. If a color camera is used under low light condition (even with infrared night vision device installed), the video obtained will be in black and white only. Please note that our infrared night projector only works with B/W video camera, NTSC or PAL, but not with color video camera.

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13. Should I buy a Wired Camera or a Wireless Camera?

How to copy DVR files to CDtions where wiring is difficult, if not impossible; (b) it can be moved to different locations easily, as often as you like; (c) it can be hidden inside a moving object like inside your cloth, cap, briefcase or carrying bag etc. The disadvantages are: (a) video stream may be disturbed or influenced by other moving objects or other strong radio frequencies. A wired camera is more stable in this respect. (b) video/audio transmission is limited within the prescribed transmission range. These disadvantages will not occur to a wired camera.

To overcome the disadvantages of wireless camera, you may:
(a) Buy those wireless models with higher frequency transmission band at least 1.2GHz or above (1.2GHz or above will avoid the radio frequency influence from mobile phones); (b) If you need to take video from the wireless camera a long way from the receiver, or there are walls, metallic or steel obstacles between the wireless camera and the receiver, buy a wireless model with stronger transmission power, that isHow to central monitor live video for many DVR system by V2?nger transmission distance.

Overall, the video/audio signals from a wired camera are more stable than a wireless camera.

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14. What is Video Standard?

Different areas of the world use different video standards. North America uses NTSC, Europe uses PAL and SECAM, South America uses PAL-M, PAL-N, PAL and NTSC. Almost every area of the world has a mixture of video standards. If your TV/VCR/camcorder support multi-systems, you can use either PAL or NTSC camera. With a multi-system video recorder, you expect an PAL tape to be reproduced as a standard PAL signal, and the same machine if fed with a NTSC tape will reproduce it as a standard NTSC signal. A multi-system VCR can also be expected to make a perfectly normal PAL recording of an PAL input signal, and a perfectly normal NTSC recording of a NTSC input signal.

NTSC and PAL standard are not interchangeable. For example, you can't display video input from a PAL camera on a NTSC TV.

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15. What is PAL, NTSC and SECAM?

NTSC (National Television Standards Committee) is a standard used in North America and Japan. It has the ability to display up to 525 lines of resolution. PAL (Phase Alternating Line), a standard used almost everywhere else in the world, has the ability to display 625 lines of resolution. SECAM (Sequential Color Memory) is used sparingly around the world and can be found in France, parts of Greece, Eastern Europe, Russia, Africa and a few other parts of the world. However, any SECAM country can display PAL tapes in full color, but not all PAL countries can display all SECAM tapes in color. Only if they are true SECAM and not MESECAM can those VCR's display SECAM.

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16. I can't see my web site, others can.  What should I do?

Case A: Your Computer didn't point to right or new server.
Double click "my computer"
Double click "Local disk (C:)"
Double click "Windows"
Double click "System32"
Double click "drivers"
Double click "etc"
Double click "hosts"
Open with notepad.  Add your web site related IP space web address.  As sample below:
75.125.152.162  www.rexoptics.com
72.16.240.4 www.saraartgallery.com
Click save and try again.
To get your web site IP, please call 713-779-8444 or email your request to info@gracecomputer.tv

Case B. Another reason is server block the IP which keep trying passwords.  The server security block this IP for security reason. 
Please check your IP by visiting www.whatismyip.com and email this IP to us, we will release this IP block for you. 

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17. How can I find out IP address of my DVR system or computer or web site?

For PC or DVR:
Please check your IP by visiting www.whatismyip.com and email this IP to us, we will release this IP block for you.  If you service come with dedicated IP (fixed IP), the IP address will not change.  If you use the service without dedicated IP (Dynamic IP), the IP will change each time you check.

For web site:
go to "run" in Windows XP, or "cmd" in Windows Vista.
Type "ping www.yourdomainname.com", "enter", you will see the IP address. 

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18. How can I set up exchange email in blackberry?

Click "Set up Internet E-mail"
Under Services: click "Email Accounts"
Click "Add An Email Account"
Enter your email address and Password, click "Next"  If your password include numbers, please hold ALT when you key in numbers.
 mail server: "mail.032.mail.lan" or "mail032.mail.com".

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19. How can I check email in many locations without setting in Microsoft Outlook?

Use web based mail, such as
www.domainname.com/webmail or
domainname.com/email or
email.domainname.com, depend on which server your web site is in.   Usually GCI give your instruction after GCI lunch your site. 
It is free with the web site hosting email accounts as long as the size in sunder the hosting package.
With user name and password, you will be available to send and receive email and create address books. 
 

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20. How can I save a copy in mail server when I use Microsoft Outlook?
  • On the Tools menu, click E-mail Accounts.
  • Click View or change existing e-mail accounts, and then click Next.
  • Select your ISP account, and then click Change.
  • Click More Settings.
  • Click theAdvanced tab, and underDelivery, select the Leave a copy of messages on the server check box.
  • Select one of the following options:
    • Remove from server after x days   E-mail messages are downloaded to your computer but remain on the e-mail server for the number of days that you specify. This is the most common setting for people who want to read their messages at work but also download them for permanent storage on their home computer. We recommend that you choose the smallest number of days that suits your needs. The longer you leave messages on your e-mail server, the greater the risk of exceeding your mailbox size quota.
    • Remove from server when deleted from 'Deleted Items'   E-mail messages are downloaded to your computer but also remain on the e-mail server indefinitely until you delete the e-mail message in Outlook and empty the Deleted Items folder. Just deleting the message doesn't remove the message from the e-mail server.
    • If you do not select either check box, messages are left on the server indefinitely. You can eventually exceed your mailbox quota, unless you connect to the e-mail server from another computer that has Outlook configured to remove messages from the e-mail server.
  • Click OK, and then click Finish.

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 21. How can I check email in many locations with Microsoft Outlook functions?

The Microsoft Exchange server will provide this functions.  GCI provide services to set up a dedicated Exchange server for your company, if you have many users or GCI can set up a email account in GCI's exchange server.   There is a monthly fee involve.  More details, please call 713-779-8444.

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 22. How to Combine the Views from the cameras in different DVR system? A: More info

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 23. How to setup the dedicated IP provided on my DVR systemutlook functions?

A: More info

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24. How to Set Up Outlook Express to Send and Receive Email?
  • 1. Open Outlook Express.

  • 2. From the Tools menu, choose Accounts.
    Note:     If you have never configured, or used, your Outlook Express email program, at this point the Internet Connection Wizard will open automatically. In such a situation, go directly to step 5.

  • 3. Click the Add button and choose Mail.

  • 4. In the Display name field, type your full name.

  • 5. Click the Next button.
     
  • 6. In the E-mail address field, type your full email address (e.g., johndoe@yourdomain.com).

  • 7. Click the Next button.
     
  • 8. Click the down arrow on the My incoming mail is a server drop-down list and choose POP3.

  • 9. In the Incoming mail (POP3, IMAP or HTTP) server field, type your Incoming mail server (POP), mail.yourdomain.com.

  • 10. In the Outgoing mail (SMTP) server field, type the outgoing mail server from your ISP. *

  • 11. Click the Next button.
     
  • 12. In the Account name field, type your user name.

  • 13. In the Password field, type your email password.

  • 14. Check the box next to Remember password if you wish to save your password.

  • 15.  Click the Next button.
     
  • 16. Click the Finish button.

  • 17. Double-click your account in the Mail Accounts list.

  • 18. Click on the Servers tab.  

  • 19. Check the box next to My server requires authentication.

  • 20. Click the Settings button.  

  • 21. Select Log on using.

  • 22. In the Account Name field, type your username from your ISP.

  • 23. In the Password field, type your password from your ISP.

  • 24. Check the box next to Remember password.

  • 25. Click the OK button.

  • 26. Click the OK button.

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* SMTP information:  The following information are for reference only. You can get SMTP information from your service provider.
 
ISP SMTP Server
Adelphia smtp.blk.adelphia.net
Alltel mail.alltel.net
AOL smtp.aol.com
AT&T mailhost.worldnet.att.net
AT&T Business Internet Service mail.attbi.com
BCPL mail.bcpl.net
bellatlantic.net smtpout.bellatlantic.net
Bestweb smtp.bestweb.net
BEV.net smtp.bev.net
Blacksburg.net smtp.blacksburg.net
BYU nm.byu.edu
CalWeb smtp.calweb.com
Charm.net smtp.charm.net
Charter Communications smtp.charter.net
chicagonet.net mail.chicagonet.net
Citizen's Internet smtp.swva.net
Coastalnet mail2.coastalnet.com
Columbia smtp.columbia.edu
Comcast smtp.comcast.net
Comcast / ATTBI smtp.comcast.net
CompuServ smtp.site1.csi.com
CompuServe Classic mail.compuserve.com
Concentric smtp.concentric.net
Cox East smtp.east.cox.net
Cox West smtp.west.cox.net
Crosslink smtp.crosslink.net
CU Boulder eces.colorado.edu
DirecWay smtp.direcway.com
EarthLink mail.earthlink.net
Enter smtp.enter.net
Ezy smtp.ezy.et
FloydVA.net mail.floydva.net
ibm.net smtp1.ibm.net
interaccess.com smtp.interaccess.com
ITOL mail.itol.com
Juno smtp.juno.com
Lycos email.1stup.com
MCI2000 mailrelay.internetmci.com
McLeodusa email.mcleodusa.net
mediaone.net smtp.ce.mediaone.net
Mindspring smtp.mindspring.com
Mpower Communications smtp.mpowercom.net
MSN smtp.email.msn.com
netcom.com smtp.ix.netcom.com
netexpress.net netexpress.net
NetHere mail.nethere.net
Netscape smtp.isp.netscape.com
Netzero smtp.netzero.net
NRVi.net mail.nrvi.net
NTELOS mail.ntelos.net
NYU.edu is4.nyu.edu
Omega Communications smtp.i-plus.net
PacBell mail.pacbell.net
PeoplePC mail.peoplepc.com
Prodigy smtp.prodigy.net
PSINet bbr0-f1.sna.com
PSI.net relay.smtp.psi.net
PSU.edu smtp.psu.edu
PTD.net mail.ptd.net
RCN.com smtp.rcn.com
Rider.edu enigma.rider.edu
Road Runner (Hawaii) smtp-server.hawaii.rr.com
Road Runner (San Diego) mail.san.rr.com
SBC Global Pacbell smtp.pacbell.yahoo.com
SBC Global Prodigy smtpauth.prodigy.net
SBC Global SWBell smtp.swbell.yahoo.com
SBC Global Yahoo! smtp.sbcglobal.yahoo.com
SDSU rohan.sdsu.edu
Shentel smtp.shentel.net
SpeakEasy mail.speakeasy.net
SprintPCS smtp.sprintpcs.com
Sysnet mail.sysnet.net
telocity.com smtp.telocity.com
UCCS smtp.uccs.edu
UCSD smtp.ucsd.edu
ucsf.edu mail.ucsf.edu
UMBC smtp.gl.umbc.edu
velocityhsi.com mail.velocityhsi.com
Verio mail.verio.net
Verizon outgoing.verizon.net
Virginia Tech smtp.vt.edu
Waypoint mail.wayport.net
Yahoo smtp.mail.yahoo.com
Ziplink smtp.ziplink.net
ZNET mail.znet.com

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